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A Comparative Study on Evaluating the Service Quality Attributes based on Kano Model: A Case of Low-cost Carrier and Full-service Carrier https://doi.org/10.1051/shsconf/20141201017
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A Comparative Study on Evaluating the Service Quality Attributes based on Kano Model: A Case of Low-cost Carrier and Full-service Carrier https://doi.org/10.1051/shsconf/20141201017
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